After reading this article, I was surprised and yet amazed on how much work is associated with online business. An e-business which is also known as an electronic or internet business is a type of business where they process orders, handle customer service, and cooperate with other business partners online.
Like most things in life, e-business has it's pros and cons too.
- starting an e-business has a low start up cost (does not require renting a store, equipment expense, maintenance, etc ).
- no employees needed meaning no wages expense
- you can easily access the business at home
- it'll be running 24/7 with no need to close it down
- will save you expenses for commute and transportation
Some of the CONS are that:
- there are hidden costs such as security, testing order process, updating anti-virus, remaining informed about scams/frauds
- time consuming (customer service, coordinating returns, processing refunds, answering questions/concerns, arranging special requests)
- need to be involved in many non-revenue generating activities (updating website, product reviews, forums, bulletin boards, social networking)
- you’re not able to build direct customer relation by physically being in contact with them. Less social activities.